Every decoration booking involves planning, material reservations, team scheduling and venue coordination. This policy explains how cancellations and date changes are handled fairly.
Cancellation timeline
- More than 7 days before the event: eligible advance payments may be refunded, less any committed or non-refundable third-party costs.
- 3 to 7 days before the event: a cancellation charge of ₹500 may apply for planning and reserved resources.
- 24 to 72 hours before the event: up to 50% of the booking value may be retained, depending on materials and team commitments already made.
- Less than 24 hours before the event: a refund is generally not available because resources and logistics have been assigned.
Special-date bookings
Bookings on high-demand dates, including major festivals, Valentine's Day, New Year's celebrations and other dates specifically identified at the time of booking, may be non-cancellable or non-refundable. We will explain any special terms before confirmation.
Rescheduling
We will try to accommodate a date change when requested more than 24 hours before the event, subject to team, venue and material availability. Changes requested within 24 hours may require management approval and additional charges. A changed venue, city, timing or decoration package may also change the quote.
Venue access and customer delays
The venue must be accessible at the agreed setup time, with permissions and accurate address details arranged by the customer. Our team may wait up to 30 minutes. If setup cannot begin because access is unavailable, the address is incorrect or the customer-side delay prevents execution, the booking may be treated as an attempted service and may not qualify for refund or rescheduling.
Weather and circumstances outside our control
Severe weather, road closures, public emergencies, venue restrictions or other events outside our reasonable control may require rescheduling. We will make reasonable efforts to find another suitable date, subject to availability.
Personalised and perishable items
Custom printed materials, flowers, cakes, personalised props and other prepared or perishable items may not be refundable once preparation has started.
Requesting a cancellation
Contact us as soon as possible with your name, event date and booking details by calling +91 95353 70484 or messaging WhatsApp. Any refund will be processed to the original payment method after review and approval.